New Initiatives

Home | Contact Us | Search

IT Related Activity

APDRP IT Works

Office Automation

RMS And Spot billing

Consumer Services

• Daily monitoring of FOC complaints in City Circle & Dns.
• Daily monitoring of excess billing complaints in City Circle & Dns.
• Camps are being organized to redress the grievances of consumers in general and “excess billing” in particular.
• Postcards are available at Divisional and Distribution Center levels. Consumers can send complaints to CEs directly.
• Wireless communication established in City Circle, Indore.
• Face lifting of Zones by Augmenting the facilities.
• Call centre established in Indore City on 15th Aug. 2003
• Call centre operational both at Indore and Ujjain serving consumers of the respective regions Call Centre working
• Cheque Drop boxes at 10 Petrol Pumps and all Zonal Call Centre at Indore
  • Control Room established at Circle level.
  • Radio Communication in Indore City.
  • Collection Counter Operation timing increased.
  • Collection Counter Operation in night in Dewas.
  • Meetings held with different consumer associations.
  • Post card system for reporting complaints.
  • Token system introduced in Vijay nagar Zone.
  • Monitoring of FOC and excess billing complaints in Indore.
  • Call Centre established in Indore City.

• Revenue Management System
• GIS Mapping
• Sub Station Data Logging
• SCADA
• Office Automation

• GIS based consumer and asset indexing of Indore city circle in first phase NIT published and offers are invited.
• Sub-Station Data logging, Energy Auditing
• SCADA for city circle Indore.
• Wireless communication

• Computers provided up to Zonal level at Indore & Ujjain.All CE, SE and RAO offices being equipped with P4 computers and printers.
• CMD office networked.
• Software for establishment .
• About 500 employees provided computer training.
• MIS Plan for Circle/Regional C.E./CMD office under preparation.