Frequently
Asked Questions
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MPSEB
is extending power supply to the consumers depending upon the purpose
for which it is being utilised.
Q
1. How
to Become a Consumer?
Q 2. How
to get application form and where to submit the application forms?
Q 3. What
are the eligibility criteria for getting a connection?
Q 4. How
to avoid electrical accidents ?
Q 5. How
to increase sanctioned load ?
Q 6. What
is the procedure of billing ?
Q 7. How
to lodge complaint ?
Q 8. How
to cope up with the power outages ?
Q 9. How
a consumer may help us to serve him better ? |
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How
to Become a Consumer?
Ans 1: To become a consumer of MPPKVVCL get an
authorized HT/ LT service connection for supply of electricity
after completing all necessary formalities. |
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How
to get application form and where to submit the application forms?
Ans
2 :The prescribed application form for LT supply may
be taken from the Distribution. Centre in the jurisdiction of
which the applicant’s premise is situated, after paying
the cost of the form and it should be submitted to the same Distribution.
Centre. It may also be down loaded from this web site. If the
application form is down loaded from the website, the cost of
the form should be deposited at the time of submission of duly
filled form to OIC of the concern Distribution Centre.
The application form for HT supply may be obtained from the Division
Office or Circle Office in the jurisdiction of which the applicants
premises is situated after paying the cost of the form. The duly
filled application form be submitted to concern division office.
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What
are the eligibility criteria for getting a connection?
Ans
3 :
- The
applicant should either be owner or legal occupier of premises,
situated in the area of the company.
- The
consumers having connected load not exceeding 150 HP will
be supplied power at LT.
- Power
supply to consumers having installation with connected load
exceeding 150 HP will be given at HT.
- A
consumer whose connected load does not exceed 100 HP and who
is prepared to execute an agreement for a contract demand
not less than 50 KW (or 60 KVA) will be entitled to receive
power at HT if the so apts.
- The
consumer whose connected load exceeds 100 HP but does not
exceed 150 HP may on his request be supplied, at company’s
discretion power at LT subject to the condition that the supply
will be given by extending 11 KV line up to the premises for
which power supply has been requested and installing 11/.4
KV X’mers’s .Cost of both the which will be borns
by the consumer as per existing rules.
- In
the case where supply is to be given at HT the supply voltage
will be applicable as per contract demand:-
Supply
voltage
|
Minimum
load |
Maximum
load |
| 11
KV |
60kva |
300KVa |
| 33KV |
|
|
(i)
For Mini Steel plant
|
1000
KVA
|
8000
KVA |
(ii)
Others
|
300
KVA
|
8000
KVA |
|
132KV |
2500
KVA
|
40000
KVA |
- SC/ST
single point consumers below poverty line are eligible for
free supply up to 20 units per months.
- SC/ST
agricultural consumers below poverty line and having land
upto 1 Hect. And eligible for free supply of electricity subjected
to maximum 5 HP pump.
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How
to avoid electrical accidents ?
Ans 4 :
- Install
safety equipments line Earth leakages/overload & short
circuit protection (circuit breakers/switches) near point
of supply.
- Ensure
healthy earthing be installed at the premises.
- Wiring
done through licensed electrical contractors only.
- Use
ISI marked equipments and cables of proper capacity in the
installation.
- Use
proper size fuse wire in main switches.
- Provide
weather proof enclosures to meter and metering equipments.
Safe guard the mater & other equipment of the MPPKVVCL
in the premises.
- Replace
promptly defective electrical fittings and appliances.
- Don’t
use bare/hanging wires extending supply from are point to
other or from one premises to other premises. It is hazardous
and causes accidents.
- Avoid
loose connection and points.
- Do
not meddles with live wire/points
- Do
not plant trees below the overhead power lines.
- Do
not construct your building underneath HT or LT line without
proper clearance.
- Avoid
theft of energy.
- Always
call licensed electrical contractor for rectification of fault
in your premises.
- For
any difficulty related to electrical supply, always contact
MPPKVVCL authorities at their offices.
- Don’t
touch electric switch/appliance if your hands are wet or bleeding
from a cut.
- Don’t
keep the lamp holder without lamp.
- Always
use properly earthed 3 pin plug to connect refrigerator, wet
grinder, mixer, washing m/c etc.
- Don’t
purchase substandard electrical fittings to save money.
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How
to increase sanctioned load?
Ans 5 : For increasing the sanctioned load of domestic/commercial
or industrial (LT) connection apply to concerned distt. Centre/sub-divisional
office. For increase in contract demand of a HT connection apply
to concerned division office. After confirming the feasibility,
the load is sanctioned and demand note is issued which includes
additional security deposit service line charge etc. |
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What
is the procedure of billing ?
Ans 6 : After installation of meter, its details and
initial, meter reading is supplied to to bill section. The energy
bill is issued monthly. The meter reading is taken as per predetermined
cycle which may be monthly, bimonthly or trimonthly. Average bill,
based on the average consumption of consumer is issued, for the
month in which meter reading is not taken which is later on adjusted.
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How
to lodge complaint ?
Ans 7 :
- In case of failure of supply -
- Contact nearest fuse of call centre, either on telephone
or in person to lodge the complaint .
- At the time of lodging the complaint give details like
Name, location service connection no. pole no. etc. for
easy access to MPPKVVCL employees.
- The complaint register is kept at convenient places.
- MPPKVVCL is not charging any extra charges for attending
fuse off call complaint.
- If the electric supply of whole area goes off, it may
be a major fault and may take some longer duration for restoration
of supply.
- In case of some anomaly in energy bill.- (viz wrong reading,
arrears shown though bill is paid etc.)>
- Contact nearest MPPKVVCL office and bring the anomaly
in notice of concerned for rectification.
- In rural arrears the distribution centre or sub-division
office deals with billing complaints, while in urban areas
,Divisional office deals with billing problems.
- In case of abnormal delay in settling the complaint lodged,
consumer may contact to higher officers in their offices on
any working day.
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How
to cope up with the power outages?
Ans 8 :
If the power goes off.-----
- Confirm
the outage is in your home only, most likely a fuse has blown
or a circuit breaker has opened. This could be a warning of
overloaded wiring or a defective appliances check the neighborhood
to determine how widespread the outage is.
- Report
the outage at fuse off call centre or distt. Centre.
- Turn
off all appliances that come on automatically. To prevent
over-loading of electrical circuit at the time of restoring
power, shut off appliances like water heater, refrigerator
water pump and air-conditioner.
- Similarly
to avoid damage from lightning or power surge disconnect all
sensitive appliance viz TVs computers VCRs/VCP Micro oven
etc.
- Turn
off all appliances which were operated.
- Always
keep on alternate source of light on hand such as flash light
emergency lights candles with matches, oil lamp with sufficient
fuel.
- If
a stand by generator is installed, ensure it is installed
and wired properly with a double throw switch. This will prevent
electricity from flowing to the outside lines.
When
power comes back –
- Turn
on only most essential appliance when power first comes back
wait 10-15 minutes before reconnecting the other appliances.
- Before
witching back to normal heat/cool setting, check the outdoor
units to assure it is free from brush or leaves.
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How
a consumer may help us to serve him better.
Ans 9 :
- Please
don’t waste or misuse electricity. It is precious .
Discourage the theft of electricity.
- Protect
your energy meter from damage. Do not overload it by connecting
unauthorised load.
- When
meter stop/burns out/gets damaged inform as immediately.
- Make
your payments well in advance to avoid long queues.
- Cooperate
with MPPKVVCL officials to carry out their duties during their
visit to your premises.
- Take
all precautions to avoid accidents.
- Inspite
of our best efforts, load shedding/shutdowns/break downs are
unavoidable please bear with us and cooperate in such difficult
times.
- Give
us your valuable suggestions and feed back. We will continue
to upgrade our network and improve our services.
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