Consumer Services

• Daily monitoring of FOC complaints in City Circle & Dns.
• Daily monitoring of excess billing complaints in City Circle & Dns.
• Camps are being organized to redress the grievances of consumers in general and “excess billing” in particular.
• Postcards are available at Divisional and Distribution Center levels. Consumers can send complaints to CEs directly.
• Wireless communication established in City Circle, Indore.
• Face lifting of Zones by Augmenting the facilities.
• Call centre established in Indore City on 15th Aug. 2003

Measures Taken for Customer Care

• Control Room established at Circle level.
• Radio Communication in Indore City.
• Collection Counter Operation timing increased.
• Collection Counter Operation in night in Dewas.
• Meetings held with different consumer associations.
• Post card system for reporting complaints.
• Token system introduced in Vijay nagar Zone.
• Monitoring of FOC and excess billing complaints in Indore.
• Call Centre established in Indore City.