MPSEB is extending
power supply to the consumers depending upon the purpose for
which it is being utilised.
Q 1.
How to Become a Consumer?
Q 2.
How to get application form and where to submit the application
forms?
Q 3.
What are the eligibility criteria for getting a connection?
Q 4.
How to avoid electrical accidents ?
Q 5.
How to increase sanctioned load ?
Q 6.
What is the procedure of billing ?
Q 7.
How to lodge complaint ?
Q 8.
How to cope up with the power outages ?
Q 9.
How a consumer may help us to serve him better ? |
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How to Become a Consumer?
Ans : To become a consumer of MPPKVVCL get an
authorized HT/ LT service connection for supply of electricity
after completing all necessary formalities. |
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How to get
application form and where to submit the application forms?
Ans :The prescribed application form for
LT supply may be taken from the Distribution. Centre in the
jurisdiction of which the applicant’s premise is situated, after
paying the cost of the form and it should be submitted to the
same Distribution. Centre. It may also be down loaded from this
web site. If the application form is down loaded from the
website, the cost of the form should be deposited at the time of
submission of duly filled form to OIC of the concern
Distribution Centre.
The
application form for HT supply may be obtained from the Division
Office or Circle Office in the jurisdiction of which the
applicants premises is situated after paying the cost of the
form. The duly filled application form be submitted to concern
division office.
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What are
the eligibility criteria for getting a connection?
Ans :
- The
applicant should either be owner or legal occupier of
premises, situated in the area of the company.
- The
consumers having connected load not exceeding 150 HP
will be supplied power at LT.
- Power
supply to consumers having installation with connected
load exceeding 150 HP will be given at HT.
- A consumer
whose connected load does not exceed 100 HP and who is
prepared to execute an agreement for a contract demand
not less than 50 KW (or 60 KVA) will be entitled to
receive power at HT if the so apts.
- The
consumer whose connected load exceeds 100 HP but does
not exceed 150 HP may on his request be supplied, at
company’s discretion power at LT subject to the
condition that the supply will be given by extending 11
KV line up to the premises for which power supply has
been requested and installing 11/.4 KV X’mers’s .Cost of
both the which will be borns by the consumer as per
existing rules.
- In the
case where supply is to be given at HT the supply
voltage will be applicable as per contract demand:-
Supply
voltage
|
Minimum load |
Maximum load |
| 11
KV |
60kva |
300KVa |
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33KV |
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(i)
For Mini Steel plant
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1000 KVA
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8000 KVA |
(ii) Others
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300 KVA
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8000 KVA |
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132KV |
2500 KVA
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40000 KVA |
- SC/ST
single point consumers below poverty line are eligible
for free supply up to 20 units per months.
- SC/ST
agricultural consumers below poverty line and having
land upto 1 Hect. And eligible for free supply of
electricity subjected to maximum 5 HP pump.
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How to
avoid electrical accidents ?
Ans :
- Install
safety equipments line Earth leakages/overload & short
circuit protection (circuit breakers/switches) near
point of supply.
- Ensure
healthy earthing be installed at the premises.
- Wiring
done through licensed electrical contractors only.
- Use ISI
marked equipments and cables of proper capacity in the
installation.
- Use proper
size fuse wire in main switches.
- Provide
weather proof enclosures to meter and metering
equipments. Safe guard the mater & other equipment of
the MPPKVVCL in the premises.
- Replace
promptly defective electrical fittings and appliances.
- Don’t use
bare/hanging wires extending supply from are point to
other or from one premises to other premises. It is
hazardous and causes accidents.
- Avoid
loose connection and points.
- Do not
meddles with live wire/points
- Do not
plant trees below the overhead power lines.
- Do not
construct your building underneath HT or LT line without
proper clearance.
- Avoid
theft of energy.
- Always
call licensed electrical contractor for rectification of
fault in your premises.
- For any
difficulty related to electrical supply, always contact
MPPKVVCL authorities at their offices.
- Don’t
touch electric switch/appliance if your hands are wet or
bleeding from a cut.
- Don’t keep
the lamp holder without lamp.
- Always use
properly earthed 3 pin plug to connect refrigerator, wet
grinder, mixer, washing m/c etc.
- Don’t
purchase substandard electrical fittings to save money.
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How to
increase sanctioned load?
Ans : For increasing the sanctioned load of
domestic/commercial or industrial (LT) connection apply to
concerned distt. Centre/sub-divisional office. For increase
in contract demand of a HT connection apply to concerned
division office. After confirming the feasibility, the load
is sanctioned and demand note is issued which includes
additional security deposit service line charge etc.
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What is
the procedure of billing ?
Ans : After installation of meter, its
details and initial, meter reading is supplied to to bill
section. The energy bill is issued monthly. The meter
reading is taken as per predetermined cycle which may be
monthly, bimonthly or trimonthly. Average bill, based on the
average consumption of consumer is issued, for the month in
which meter reading is not taken which is later on adjusted.
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How to
lodge complaint ?
Ans :
- In case of failure of supply -
- Contact nearest fuse of call centre, either on
telephone or in person to lodge the complaint .
- At the time of lodging the complaint give
details like Name, location service connection no.
pole no. etc. for easy access to MPPKVVCL employees.
- The complaint register is kept at convenient
places.
- MPPKVVCL is not charging any extra charges for
attending fuse off call complaint.
- If the electric supply of whole area goes off,
it may be a major fault and may take some longer
duration for restoration of supply.
- In case of some anomaly in energy bill.- (viz wrong
reading, arrears shown though bill is paid etc.)>
- Contact nearest MPPKVVCL office and bring the
anomaly in notice of concerned for rectification.
- In rural arrears the distribution centre or
sub-division office deals with billing complaints,
while in urban areas ,Divisional office deals with
billing problems.
- In case of abnormal delay in settling the complaint
lodged, consumer may contact to higher officers in their
offices on any working day.
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How to
cope up with the power outages?
Ans :
If the power goes off.-----
- Confirm
the outage is in your home only, most likely a fuse has
blown or a circuit breaker has opened. This could be a
warning of overloaded wiring or a defective appliances
check the neighborhood to determine how widespread the
outage is.
- Report the
outage at fuse off call centre or distt. Centre.
- Turn off
all appliances that come on automatically. To prevent
over-loading of electrical circuit at the time of
restoring power, shut off appliances like water heater,
refrigerator water pump and air-conditioner.
- Similarly
to avoid damage from lightning or power surge disconnect
all sensitive appliance viz TVs computers VCRs/VCP Micro
oven etc.
- Turn off
all appliances which were operated.
- Always
keep on alternate source of light on hand such as flash
light emergency lights candles with matches, oil lamp
with sufficient fuel.
- If a stand
by generator is installed, ensure it is installed and
wired properly with a double throw switch. This will
prevent electricity from flowing to the outside lines.
When power
comes back –
- Turn on
only most essential appliance when power first comes
back wait 10-15 minutes before reconnecting the other
appliances.
- Before
witching back to normal heat/cool setting, check the
outdoor units to assure it is free from brush or leaves.
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How a
consumer may help us to serve him better.
Ans :
- Please
don’t waste or misuse electricity. It is precious .
Discourage the theft of electricity.
- Protect
your energy meter from damage. Do not overload it by
connecting unauthorised load.
- When meter
stop/burns out/gets damaged inform as immediately.
- Make your
payments well in advance to avoid long queues.
- Cooperate
with MPPKVVCL officials to carry out their duties during
their visit to your premises.
- Take all
precautions to avoid accidents.
- Inspite of
our best efforts, load shedding/shutdowns/break downs
are unavoidable please bear with us and cooperate in
such difficult times.
- Give us
your valuable suggestions and feed back. We will
continue to upgrade our network and improve our
services.
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